Frequently Asked Questions
Everything you need to know about TurfTracker. Can't find an answer? Contact us.
AI Diagnosis
How does the AI lawn diagnosis work?
Simply take a photo of your lawn problem and upload it to TurfTracker. Our AI analyzes the image to identify issues like diseases, pests, nutrient deficiencies, and more. You'll get results in seconds with a confidence score and detailed explanation.
How accurate is the AI diagnosis?
Our AI has been trained on thousands of lawn images and achieves high accuracy for common lawn issues. However, we always recommend confirming with a local expert for severe or unusual problems. The AI provides a confidence score with each diagnosis.
What types of lawn problems can it identify?
TurfTracker can identify fungal diseases (like Brown Patch, Dollar Spot), pest damage (grubs, chinch bugs), nutrient deficiencies, drought stress, overwatering symptoms, weed infestations, pet damage, and more.
What makes a good photo for diagnosis?
For best results, take photos in natural daylight, get close enough to see the affected area clearly, include some healthy grass for comparison if possible, and avoid shadows or glare.
Pricing & Plans
Is there a free plan?
Yes! Free accounts get 3 AI diagnoses per month, basic issue identification, diagnosis history, and 1 property. It's a great way to try TurfTracker before upgrading.
What's included in Premium?
Premium includes unlimited diagnoses, full recovery plans with step-by-step instructions, an annual care calendar personalized to your grass type, smart reminders for seasonal tasks, product recommendations, and unlimited properties.
Can I cancel my subscription anytime?
Absolutely. You can cancel your Premium subscription at any time with no questions asked. You'll continue to have access until the end of your billing period.
Is there a money-back guarantee?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Premium, contact us within 30 days for a full refund.
Care Calendar
How is my care calendar personalized?
Your calendar is customized based on your grass type, location (climate zone), and specific lawn conditions. We factor in local weather patterns and optimal timing for each task.
What tasks are included in the calendar?
The calendar includes fertilization schedules, mowing height adjustments, aeration timing, overseeding windows, pest prevention treatments, pre-emergent herbicide applications, and seasonal prep tasks.
How do reminders work?
You can choose to receive email reminders. We'll notify you when it's time for important tasks based on your calendar and local conditions. You control reminder frequency in your settings.
Grass Types
What grass types does TurfTracker support?
We support all major grass types including Bermuda, Zoysia, St. Augustine, Kentucky Bluegrass, Tall Fescue, Perennial Ryegrass, Centipede, Bahia, Fine Fescue, and Buffalograss.
What if I don't know my grass type?
No problem! You can upload a photo and our AI can help identify your grass type. We also have guides to help you identify grass by looking at blade characteristics.
Can I have different grass types on different properties?
Yes! Premium accounts can track unlimited properties, each with its own grass type, location, and customized care calendar.
Account & Privacy
Is my data secure?
Yes, we take security seriously. All data is encrypted in transit and at rest. We never share your personal information with third parties for marketing purposes.
Can I delete my account?
Yes, you can delete your account at any time from your settings. This will permanently remove all your data from our servers.
Do you store my lawn photos?
Photos are stored securely to maintain your diagnosis history and help improve our AI. You can delete individual diagnoses or your entire history at any time.
Still Have Questions?
Our team is here to help. Reach out and we'll get back to you within 24-48 hours.